There are plenty of off-the-shelf CRM packages – which would be fine if you ran an off-the-shelf business. But what you do is different. That's what gives you an edge over your competitors. You and your customers deserve a CRM system that's tuned to the way you work.
We have been looking for a CRM system for a long time which can meet our needs, but are finding taht off-the-shelf packages only offer part of what we want. There is nothing we can find which is simple and can fit all ouf our needs.
We want to interact with our customers in new ways and standard solutions can't meet these new requirements. We need a solution which can be changed to fit these new techniques and tools available to use. We'd like a solution where we say how we want it to work, not the other way around.
We have looked for a CRM system, but we are a speciliat company and work differently to everyone else. we want to integrate with our other back office systems. There is nothing to meet our specific needs with the way we work.