Helpdesk

Fix the underlying causes as well as the problems

An efficient helpdesk resolves problems quickly. A helpdesk powered by SalesNet gets below the surface. It spots clusters of problems and recurring problems. It helps you spot the patterns in helpdesk calls – the customers that use a certain version of your product, the customers that are supplied by the same sales person, the customers that spend more or less time on training.

With SalesNet's insights, you can cut the workload by dealing with the causes of helpdesk calls as well as the symptoms.
 

 Key features at-a-glance:

• Call logging
• Call progression logging
• Call allocation
• Dashboard alerts
• Dashboard management overview / KPIs

Bespoke features (at extra cost)

• Priority reporting  / SLAs (built to your own specific requirements)
• Customer access for call logging (extranet)

Contact us to discuss your specific requirements

To discuss our Helpdesk solutions, contact us or call us on 0845 373 1414